Last updated: September 23rd 2024

Embrace Communications (“us”, “we”, or “our”) operates the www.embrace-communiucation.com website (hereinafter referred to as the “Site”).

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This Privacy & Cookies Policy informs you of our policies regarding the collection, use and disclosure of Personal Data when you use our Site. Please read it carefully.

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We use your Personal Data to provide and improve the Site. By using the Site, you agree to the collection and use of your Personal Data in accordance with this policy.​​

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Definitions

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Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

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Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

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For the purpose of this Privacy Policy and the applicable data protection legislation (the “Data Protection Legislation”), the Data Controller is Embrace Communications, established and operating in Canada.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

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We may use another Service Provider to provide the Services. Please see below for further information.

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Data Subject (or User)

Data Subject is any living individual using our Service and is the subject of Personal Data.

Group

In relation to a company, that company, any subsidiary or holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company.

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1. Information We Collect

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We collect various types of information to provide and improve our services to you:

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Personal Data: When you use our Site, we may ask you to provide certain personally identifiable information, including but not limited to your name, email address and phone number.

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Usage Data: We collect information on how the Site is accessed and used, such as your IP address, browser type, browser version, pages visited, and time spent on those pages.

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Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

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2. How We Use Your Information

We may use the collected data for the following purposes:

• To provide, operate, and maintain our Site and services.

• To communicate with you, including responding to your inquiries.

• To improve our services, personalize user experience, and monitor the usage of our Site.

• To send promotional materials, newsletters, or special offers (you can opt-out at any time).

• To comply with legal obligations.

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3. How We Share Your Information

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We may share your personal information with third parties under the following circumstances:

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Legal Requirements: We may disclose your data if required by law or if we believe such action is necessary to comply with legal obligations or protect the rights of Embrace Communications.

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Business Transfers: Your personal information may be transferred in the event of a merger, acquisition, or sale of assets.

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4. Cookies Policy

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Cookies are small files placed on your device to help us provide a better user experience. We use cookies for the following purposes:

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Essential Cookies: These cookies are necessary for the Site to function properly.

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Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting information such as page views and traffic patterns.

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Advertising Cookies: These cookies may be used to deliver personalized advertisements based on your browsing activities.

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You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Website.

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5. Retention of Data

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We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

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We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

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6. Transfer of Data to other jurisdictions

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Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

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Whenever we transfer your Personal Data into a different jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring the appropriate safeguards required by the relevant Data Protection Legislation, is implemented.

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7. Security of Data

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We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

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We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we comply with the security obligations applicable to us under Data Protection Legislation, we cannot guarantee its absolute security.

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8. Your Data Protection Rights under the General Data Protection Regulation (GDPR)

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Under certain circumstances, you have rights under Data Protection Legislation in respect of your Personal Data. Embrace Communications aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

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If you wish to Personal Data exercise any of these rights, please contact us at hello@embrace-communication.com

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No fee usually required

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

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What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

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Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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Your legal rights:

The right to access your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. Where possible, you can access and update your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. We may need to verify the accuracy of the new data you provide to us.

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The right to request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

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The right to object. You have the right to object to our processing of your Personal Data.

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The right of restriction. You have the right to request that we restrict the processing of your personal information.

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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

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The right to withdraw consent. You also have the right to withdraw your consent at any time where Embrace Communications relied on your consent to process your personal information.

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You have the right to complain to your local Data Protection Authority about our collection and use of your Personal Data. We would, however, appreciate the chance to deal with your concerns before you approach your Data Protection Authority, so please contact us in the first instance.

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9. Links to Other Sites

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Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

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10. Children’s Privacy

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Our Site does not address anyone under the age of 18 (“Children”).

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We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

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11. Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by contacting you by email, and/or making the new Privacy Policy available to you when you access the Site.

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Contact Us

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If you have any questions about this Privacy Policy, please email hello@embrace-communication.com

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